1. Pre-sales service

"HE laser" will offer intentional customers free production process scheme, including technical consultation, sample cutting, equipment selection, develop and customize or adjust accordingly to the special needs of customers.

2. Installation

We will send our engineer to our customer's company for installation and technical training. All the terms should be discussed.

3. Technical training

He laser offers free technical training, after installation and adjustment on user's site, training one/two operator and maintenance personnel respectively. Training includes the laser principle, construction equipment, process description, equipment maintenance, laser safety, operating procedures and simple troubleshooting.

4. Equipment maintenance

HE laser will provide comprehensive after-service.

HE laser promises: the warranty period is one year since the installation and testing.

If the machine meets operating trouble, He laser promises to offer solutions for user within 24 hours. After the expiry of warranty, we provide life-long maintenance to you.

Q1. Trade company or manufacturer?

A: We are manufacturer, welcome to visit our factory!

Q2. Is it easy to operate for the new user ?
A: It is very easy ,we offer you operating video ,also our aftermarket technician can help you via MSN ,Skype teamviewer etc.

Q4: How long does it take to learn how to operate a laser cutting machine?
A: If you are able to use some basic graphic design software, it will only take a few hours, some simple tests on different processing materials are required to learn how to adjust the speed and laser power.

Q5: Is it harmful to human body when in operation ?
A: It is not harmful, as long as the laser won’t shoot the skin and eyes directly.

Q3. What should I do when the machine is in trouble?
A: Make sure all the wires be connecting well ,and keep your lens and mirrors clean(only for Yag laser cutting machine) ,then check your laser tube and share details with us.